Twitter announced yesterday that it fixed a password-recovery issue that had the potential to expose the email addresses and phone numbers of a subset of its users—less than 10,000, the company claims.
The bug was live for about 24 hours; "this issue did not expose passwords or information that could be used directly to access an account," Twitter said. "Any user that we find to have exploited the bug to access another account's information will be permanently suspended, and we will also be engaging law enforcement as appropriate so they may conduct a thorough investigation and bring charges as warranted."
The company has already notified those who might have been affected, so if you haven't heard anything from Twitter, you're in the clear.
"We take these incidents very seriously, and we're sorry this occurred," Twitter said.
The news comes as Twitter is making tweaks to its customer service experience. For one, businesses will be able to insert a "Send a private message" link in their tweets—useful for when a business and a customer start chatting publicly about some support issue, but the business needs privacy details from the person.
Twitter is also adding in new mechanisms that will allow customers to more easily give businesses measurable, consistent feedback.
"Care teams have told us they love the open-ended feedback they get from people via Tweets and Direct Messages, but they also need the ability to survey customers in a structured way to better measure and improve their service experience," Twitter said.
Source: pcmag.com
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